TECHNICAL SUPPORT

Q. How do I clear my web browser's cache?

A. This depends on which web browser you are using. Below, you will find instructions for how to clear your cache using the most common types and versions of web browser: Internet Explorer, Firefox, and Google Chrome.

IE9

Once your browser is open, click the Gear symbol at the top-right to open the Settings menu. Then, select ‘Safety’ and ‘Delete Browsing History.’ Alternatively, you can press Ctrl-Shift-Delete to open the ‘Delete Browsing History’ window.
IE9
IE9
  • 1. Select ‘Temporary Internet Files’. You will also need to uncheck all the other boxes, especially ‘Preserve Favourites website data’. This option will also delete objects from websites stored in your Favourites folder, which is necessary to completely clear your cache.
  • 2. Click the ‘Delete’ button near the bottom of the window to clear your cache, and then the process will be complete.

Internet Explorer 8

IE8
IE8
  • 1. Click the ‘Tools’ button on your browser menu, or press Ctrl-Shift-Delete to open the ‘Delete Browsing History’ window (but skip Step 2).
  • 2. Click on ‘Delete Browsing History'.
  • 3. Select ‘Temporary Internet Files'.
  • 4. Click the ‘Delete’ button near the bottom of the window to delete your temporary files (i.e. clear your cache).
  • 5. If you want the browser to automatically clear the cache whenever you close it, click the ‘Advanced tab’. Then, click to check the box next to the ‘Empty Temporary Internet Files folder when browser is closed’ option (in the section labelled ‘Security’). Click ‘OK’ and everything will be deleted from your cache except cookies.

Note: IE8 has a feature which retains some cookies even after you clear your cache if you do not uncheck the box marked "Preserve Favourites Website Data." To fully-clear your cache, you will want to uncheck this box.

Internet Explorer 7

IE7
IE7
  • 1. Open IE 7 and click the ‘Tools’ menu, then click the ‘Delete Browsing History’ link at the top.
  • 2. Under the ‘Temporary Internet Files’ heading, click ‘Delete files'.
  • 3. Click ‘Yes’ when you see the prompt asking if you are sure you want to delete all temporary files.
  • 4. Alternatively, you can clear your cache just for the current page you're visiting. To do this, press and hold [Ctrl] on your keyboard, then Press [F5] or click on the Refresh button (the square button on the toolbar with opposite-facing arrows).

Firefox 4.0 / 5.0 / 6.0 +

Fire Fox
Fire Fox
  • 1. Click the ‘Firefox’ menu in the top-left corner. Next, select the right arrow next to ‘History’, and click ‘Clear Recent History’ (or click on ‘Tools,’ then ‘Clear Recent History’ if you don't have the Firefox Menu). Alternatively, you can press Ctrl-Shift-Delete to open the recent history window.
  • 2. Make sure 'Details' is expanded, then select ‘Cache’ from the list. Uncheck everything else.
  • 3. In the ‘Time Range to Clear:’ drop-down menu, select ‘Everything’.
  • 4. Select ‘Clear Now,’ and the cache clearing process will be complete.

Chrome v10 +

Chrome
Chrome
  • 1. Once your browser is open, select the Wrench icon (which is located on the Settings menu in the upper-right corner,) then click ‘Tools’, and ‘Clear Browsing Data’. You can also access the Delete Browsing History window by pressing Ctrl-Shift-Delete, or clicking on this link: [chrome: //settings/clearBrowserData].
  • 2. Select the ‘Empty the cache’ checkbox, but make sure you uncheck everything else to avoid deleting data unintentionally.
  • 3. In the ‘Obliterate the following items from:’ drop-down menu, select ‘the beginning of time’.
  • 4. Click the ‘Clear Browsing Data,’ and your web browser cache will be cleared.

Chrome v1 -v9

Chrome
Chrome
  • 1. Once your browser is open, select the ‘Tools’ menu (indicated by the Wrench symbol in the upper-right corner) and select ‘Options’ (on Macs, ‘Options’ is named ‘Preferences’).
  • 2. On the ‘Under the Hood’ tab, click the ‘Clear Browsing data’ button.
  • 3. Select the ‘Empty the cache’ check-box.
  • 4. You can also choose the period of time you wish to delete cached information for by using the ‘Clear data from this period’ drop-down menu.