Q. How do I make a withdrawal?
A. To request a withdrawal, log-in to your account; click on ‘Banking,’ and select ‘Request Withdrawal.’ After you have completed and submitted the on-screen request form, our Withdrawal Team will check if the withdrawal criteria has been met, and will respond to you within 24 to 48 hours with your Withdrawal Request Status.
Q. How long will my withdrawal take?
A. The time a withdrawal will take to reach you, depends on you meeting our Terms & Conditions. Please note that NO payout can be processed until you have fully-met all of these conditions and verified your identity.
Q. Can I cancel my withdrawal?
A. If your withdrawal request is yet to be processed, you can cancel it by clicking on ‘Banking,’ then selecting ‘Flowback Withdrawal’ from the left-hand menu. A list of your recent withdrawal requests will appear, and you can choose which one you wish to cancel. Any funds will be returned back to your Casino account upon cancellation. If you have any queries about your withdrawal requests, please contact our Expert Accounts Team at firstname.lastname@example.org. Cancelling a withdrawal request will not be treated as a new deposit. If a player cancels the approved withdrawal request then Summit Casino and MCN will not be liable to payout the approved withdrawal amount.
Q. Can I request a withdrawal before completing the wagering requirements of a bonus?
A. Any winnings made using promotional Casino bonuses, free spins or free money are not eligible for withdrawal and funds will be removed from the account.Bear in mind that all bonuses have certain wagering requirements, so please check the terms and conditions of your particular bonus if you are unsure.