1. Deposit Methods
You can fund your account to play the games using Visa, MasterCard, Maestro Switch, Solo, Visa Electron, UKash and Paysafe card. A minimum deposit of £10 and a maximum of £500 per transaction may be made on a single credit or debit card. You can only use a credit or debit card that has been registered to make deposits in the account. We reserve the right to withhold the payment of winnings to any player pending verification of the player's identity or payment method is not on account holders name. Credit betting is not permitted on the website.
2. Interest / Consideration
Players shall not treat the gaming account as a bank account, nor expect interest on their deposits. All deposits are for entertainment purposes only and not to be considered as business transactions.
Insufficient play: In case if the level of deposits and withdrawals fail to correspond to a sufficient volume of play (5X of deposit), Management may decide to levy applicable charges against a player’s account. The player is then responsible for paying the applicable charges, either by demand or in case sufficient funds exists in the player’s account then the applicable charges would be debited from the account. A player’s original deposit amount, subject to charges, would be refunded (Payment payout fees £5 + 5% Processing fees). The amount will be forfeited in case of self-exclusion/ account closure (Does not apply to ‘Take a break’).
A wagering requirement of 5X of the deposit is applicable, in case a player is making a deposit.
In cases where refunds need to be made, following rules shall apply.
Any refund request must be made within 24 hours of the purchase by a written request to firstname.lastname@example.org. Following details will need to be provided:
A valid reason for Refund Claim
Valid photo id proof, address proof and front copy of credit/debit card by which the transaction has been made. Should you choose to fund your account using multiple credit and/or debit cards during last 6 months, you may be asked to supply copies of more than one card. You may block the middle six numbers of the card copy.
After receiving the email, we will investigate the request; standard processing time is 3-4 working days from the date of request. In case the refund request has been accepted, following charges apply:
- A 5% fee on the deposit amount
- A £5 admin fee per request
Refund will be counted on basis of remaining balance (Cash) in the account leaving winnings apart. Wagering done by player and winnings derived from the particular deposit will not be considered for refunds.
3. Suspicious Transactions
As part of fraud prevention program, transactions are monitored and checked. If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transaction made by you. Management has the obligation under the license to report suspicious activity to the Authority and reserves the right to report such activity to the police or relevant authorities.
4.Protection of Customer funds
We hold all customer funds wholly separate from other company funds in a legally designated client account. This means that all such funds are fully protected, and in the case of any operational difficulties, properly due funds can be repatriated to the customer. This meets the requirements of the Isle of Man Gambling Supervision Commission’s regulations on the protection of customer funds, and satisfies the UK Gambling Commission’s requirements for the segregation of customer funds at the level of Medium Protection.
Cozy games maintains separate bank account for the player's dealings and business dealings. A business rule which is integral part of firm's internal checks and controls is that the player account is always maintained at 110% of player liability as determined on the close of previous month which includes.
- cleared funds deposited with the licensee by customers to provide stakes in, or to meet participation fees in respect of, future gambling
- winnings or prizes which the customer has chosen to leave on deposit with the licensee or for which the licensee has yet to account to the customer, and
- Any crystallized but as yet unpaid loyalty or other bonuses, in each case irrespective of whether the licensee is a party to the gambling contract.